FAQ
Shipping & Returns
What is your return policy?
All sales are final. No returns are accepted.
How do I determine the shipping costs?
To determine the shipping costs for your order, proceed to check-out, submit your billing and shipping information and you will see the shipping options before proceeding to payment. Shipping charges are calculated by UPS software and based on weight and destination. If you believe the shipping costs are too high at checkout, please email orders@cajunwholesale using the email associated with your account. We will review the shipping charges prior to completing your purchase.
*We offer a pickup option at checkout if you prefer to collect your order in person. Please allow us two business days to prepare your order before your selected pickup date.*
For orders being shipped to Hawaii or Alaska, please contact us so we can provide cheaper shipping options through the Postal Service.
*Note: UPS does not deliver to Post Office Boxes or to the Post Office.
**We do not offer international shipping at this time. We ship ONLY within the U.S.**
When will I receive my package?
We ship packages Monday-Friday, excluding holidays. We strive to ship all orders within 1-3 business days, often sending out orders placed the same day. Please anticipate to receive your package within 5-7 business days with Ground Shipping, all though most orders are received sooner.
If you need your order sooner, we offer expedited shipping: 3-Day Select, 2-Day Select, & Overnight Air. Please note that UPS does not ship on Saturdays unless otherwise requested, at an additional fee. Please contact us if you request Saturday delivery.
What if my package is damaged in transit?
Freight Responsibility: If a customer receives a visibly damaged freight order, they should ensure the driver notes the damage on the signed Bill of Lading and promptly report the damage to Cajun Wholesale. If damage is discovered during unpacking, the customer should notify us within 5 business days and provide pictures if needed for claims processing. Customer-arranged freight is the customer's responsibility for damage claims. Cajun Wholesale is not responsible if not set up and shipped by us.
Please note that if the Bill of Lading or Freight receipt is not signed by the driver to acknowledge the damages, we cannot assume responsibility or receive credit for any damaged products.
UPS Responsibility: To report a visibly damaged order delivered by UPS, customers must notify the driver and inform us immediately. Damages found while unpacking must be reported within 5 business days. We may request pictures of the damage for claims. Customers cannot use their own UPS accounts or provide labels for orders. We take extra precaution in ensuring your packaged arrives in good condition. In the event that your package is damaged, please contact us at 1-800-533-6923 and we will send a replacement at no additional charge. We strive to accommodate your concerns as quickly as possible.
Do you ship to Alaska and Hawaii?
Yes, we do ship to Alaska and Hawaii. We suggest using the USPS Priority Mail Flat Rate options in shipping to Alaska and Hawaii, as it is much cheaper and much faster than UPS Ground. For reduced shipping rates using the Postal Service, please contact a Cajun Wholesale representative by e-mail or call us at 1-800-533-6923.
Do you ship to APO boxes?
We do ship to APO addresses. APO shipments usually take 4-6 weeks delivery time. Unfortunately, USPS does not provide real-time tracking information with APO shipments.
Ordering/Customer Accounts
How do I create an account?
To create an online account with Cajun Wholesale, click on "My Account" on the navigation menu at the top of the screen. Then click on "Create a customer account" and fill out the requested form. Your log-in information will be your e-mail address and the password you chose.
How do I log in to my account?
Click on "My Account" on the Navigation Menu at the top of the screen and enter the e-mail address and password associated with your account.
What if I forgot my password?
If you cannot remember your password, click "My Account" on the navigation menu at the top of the screen. Click on "Forgot Your Password?" and enter your e-mail address to retrieve your password. We will send you a link to reset your password to the e-mail address associated with your account.
What payment methods are accepted?
Accepted payment methods: Visa, Mastercard, Discover, PayPal, or mailed Check. American Express cards are not accepted. Full payment is required prior to orders being processed. Mailed checks must clear before scheduling shipping.
Do you require a minimum purchase (MOQ)?
Cajun Wholesale does not require a minimum purchase. However, if you are purchasing as a wholesale customer the only requirement is to purchase by the case quantity.
How do I set up a wholesale account?
If you are interested in purchasing wholesale with us, please contact a Cajun Wholesale representative:
Phone: 337-898-3977 or Toll Free 1-800-533-6923Fax: 337-898-3957
E-mail: orders@cajunwholesale.com (Preferred method)
Mail: PO Box 160, Maurice, LA 70555
To establish a wholesale account, please provide a copy of your business Tax ID. Kindly have your Tax ID available to email when inquiring about wholesale purchasing. After we receive and verify your Tax ID and confirm that your business is in good standing, we will send you an email with login credentials for accessing the wholesale section of our website.
How do I add an item to my cart?
To add an item to your cart, click the "Add To Cart" icon underneath the item or click on that item, enter quantity, and then click on "Add To Cart."
How do I change the quantity of an item in my cart?
If you click "Add to cart" without clicking on an item, you must enter the quantity desired and click "Update" to update the quantity. If you click on the item, you are given the option to enter the quantity desired.
How do I delete an item in my cart?
To delete an item, hover over the cart icon at the top right of the page and click on the trash bin icon next to the quantity or click on the cart and click the X under "Remove.
Is my credit card information secure?
We take the issue of protecting your personal information very seriously. To ensure safety & confidentiality, we utilize SSL technology, the industry standard for transferring sensitive information over the Internet. This means our secure server software encrypts all of your personal information including your name, address, and credit card information so that it cannot be read while being transmitted.
Order Status
After you have submitted an order, we will send you an e-mail confirmation. Once your order is packed and shipped, you will receive your tracking number.
What is your turnaround time?
Our usual turnaround time for orders is 2-3 business days, with 1-5 additional days for transit. During holidays and crawfish season (January-May), lead times may be longer. Expedited shipping is available for UPS orders only, recieved by 12 p.m. (CST) for same-day shipment.
Back-Ordered Products
If an item is out of stock, we will contact you via e-mail letting you know that you will be refunded for the out of stock item. Back-ordered items generally arrive at our warehouse within two weeks.
Do you off any Discounts?
Unfortunately, we currently do not recieve any discounts from our manufacturers or shipping companies. As a result, we are unable to provide any discount offers or free shipping services to our customers. We appreciate your understanding in this matter.
What are your hours of business?
Office hours: Monday - Thursday 8am - 5pm CST, Friday 8am - 4pm CST. Closed daily from 12pm - 1pm CST for lunch.
Can I sell on Amazon?
While we do not have any restictions on what a customer chooses to do once they recieve the product please be advised of the following:
Cajun Wholesale does not have an affiliation with Amazon and are unable to accommodate Amazon sellers who require specialized packaging, invoices, transparency codes, ungated items, LOAs, or related documentation. While we do not place restrictions on how our customers utilize the products they purchase, please note that we do not manufacture the items we offer, and certain manufacturers may have their own restrictions.
Additionally, Cajun Wholesale does not ship to Amazon or its affiliated warehouses, and we do not accept customer-provided labels. Our limitations in serving Amazon sellers are driven by resource constraints related to packaging, labeling, authenticity documentation, and other requirements mandated by Amazon. We are also unable to confirm whether our invoices are accepted on their platform.
If you have reviewed this information and are still interested in becoming a wholesale customer, please resubmit your resale certificate or tax identification documentation. Upon receipt, we will be happy to provide you with our wholesale price list and policies.